Utility companies process a large amount of information on a daily basis. Given the need for strict regulatory compliance and their high customer numbers this documentation and data needs to be easily and quickly accessible.
It is therefore important that any electronic document management software solution can be easily integrated into their existing back office systems within a fast turnaround. ORS Group works with a number of utility companies within the UK to provide bespoke solutions resulting in improved efficiency, better communication with customers, as well as greatly reducing costs.
Compliance is always high on the agenda with utility companies. Compliance means confirming to a rule such as a specification, a law, a policy or a standard. In the case of utility companies this will mean managing and maintaining data as evidence that actions have been taken and compliance has therefore been met.
The utilities sector is amongst the most heavily regulated in UK, if not the world. Utility companies are governed by a complex set of rules and regulations that govern how the business is conducted, how customers are treated and at the heart of this is information.